Gig Work on Digital Platforms: Information-Sharing Platforms – Golden Dreams

In a project for USAID, we undertook a study of digital labour platforms in emerging economies.

This study is part of a series of case studies we conducted for USAID. We examined 4 digital platforms targeting workers in emerging economies and their impact on workers’ agency, access to employment opportunities, and employment terms and conditions.

GOLDEN DREAMS

Golden Dreams is a Burmese language worker voice app created and maintained by Issara Institute, a civil society organisation working at the intersections of worker rights and migration in south-east Asia. The app collects accurate and reliable information on recruitment agencies and employers in Thailand and is targeted at Burmese workers so that they can safely emigrate to neighbouring countries for work opportunities through formal channels.

We focussed on the role of information-sharing platforms for worker agency, rights, and employment conditions. Our key questions were - Do information-sharing platforms like Golden Dreams successfully facilitate workers’ understanding of their rights and their ability to organise? Are social media tools effective in improving workers’ agency and access to information? How does the use and efficacy of such platforms compare with other more commonly used social media tools?

We interviewed workers who used Golden Dreams and other social media platforms to find information on recruitment agencies and employers, civil society organisations involved in safe migration, trade unions and experts on migration and labour in the region. The platform is leveraging digital technology to not just aggregate labour demand and supply but information which is crucial for this section of workers.



Authors

Zothan Mawii

Zothan Mawii is Research Fellow at Tandem Research. Her current work focuses on the impact of digital technologies on labour markets in the global south and the intersection between gender and emerging technologies. She has been studying the impact of digital labour platforms in emerging economies, conducting extensive field work in India, South Africa, and Myanmar. Key to her research are questions around changing employment relations and the nature of work, worker well-being, and worker rights in technology mediated work. Her research interests include digital labour, online social movements, the care economy, feminist perspectives on technology, and internet rights. She has previously worked on issues around internet shutdowns and online violence against women. She holds a MA in Digital Culture and Society from King's College London and a BA (Hons) in English from St. Stephen's College, DU.

Urvashi Aneja

Urvashi Aneja is Founding Director of Tandem Research. She works on the governance and sociology of emerging technology; southern partnerships for humanitarian and development assistance; and the power and politics of global civil society. Urvashi is also Associate Fellow at Chatham House and a columnist for the Indian Express. She has a PhD from the Department of Politics & International Relations, University of Oxford. Previously, she was Associate Professor of International Relations at the OP Jindal Global University and Research Fellow at the Observer Research Foundation.