Gig Work on Digital Platforms: Information-Sharing Platforms – Golden Dreams
In a project for USAID, we undertook a study of digital labour platforms in emerging economies.
This study is part of a series of case studies we conducted for USAID. We examined 4 digital platforms targeting workers in emerging economies and their impact on workers’ agency, access to employment opportunities, and employment terms and conditions.
Golden Dreams is a Burmese language worker voice app created and maintained by Issara Institute, a civil society organisation working at the intersections of worker rights and migration in south-east Asia. The app collects accurate and reliable information on recruitment agencies and employers in Thailand and is targeted at Burmese workers so that they can safely emigrate to neighbouring countries for work opportunities through formal channels.
We focussed on the role of information-sharing platforms for worker agency, rights, and employment conditions. Our key questions were - Do information-sharing platforms like Golden Dreams successfully facilitate workers’ understanding of their rights and their ability to organise? Are social media tools effective in improving workers’ agency and access to information? How does the use and efficacy of such platforms compare with other more commonly used social media tools?
We interviewed workers who used Golden Dreams and other social media platforms to find information on recruitment agencies and employers, civil society organisations involved in safe migration, trade unions and experts on migration and labour in the region. The platform is leveraging digital technology to not just aggregate labour demand and supply but information which is crucial for this section of workers.